Speed Factory Service Terms and Conditions
This Agreement, with an Effective Date of May 16, 2008 is an acceptance of service
by the customer, and in addition to these Service Terms and Conditions, the following documents are deemed
part of this Agreement: Acceptable Usage Policy (AUP) Summary and Sales Order and Services Installation Form.
1. Services. Customer agrees to purchase the telecommunications and/or network access services
("Services") from Speed Factory as described in the Services Description Section of the Sales Order
Form. Additional information about Speed Factory's products and services, including Frequently Asked
Questions (FAQ's), is contained at its Web site, www.speedfactory.net. After the order is placed,
Speed Factory will coordinate the physical connection and service provision to the Customer's Premises.
From time to time, conditions may exist that prevent the installation of the Service into a customer's
location due to adverse infrastructure conditions or other conditions beyond the reasonable control of
Speed Factory. In these cases, Speed Factory may propose and evaluate alternative access strategies to
achieve reliable connectivity, each of which shall be subject to the approval of the Customer prior to
implementation. If any additional or unusual monthly or nonrecurring charges are reasonably
anticipated with implementation of the alternative access strategies, Speed Factory will inform Customer
of any estimate of those costs prior to installation. If Customer decides to cancel the Service due to
the cost of the alternative access strategies, Customer may terminate the order and will incur no charge
for the installation.
2. Access. Customer agrees to provide Speed Factory or its authorized agents (collectively, "Technicians,")
reasonable access to Customer's premises in order to complete the installation required by the Sales Order and
Services Installation Form. Customer also acknowledges that the inability of the Speed Factory's Technicians
to access Customer's facilities or to obtain other required services such as electricity and light may preclude
or delay delivery of Services. In the event the Customer fails to keep an installation appointment, Speed
Factory may charge the Customer a fee to recover its related costs, not to exceed 50% of the installation costs.
3. Installation. Speed Factory shall schedule initial Services delivery per the data provided in the Sales
Order and Services Installation Form, with any modifications to be agreed upon in writing. To complete the
Services delivery, it may be necessary for Speed Factory or its Technicians to install certain equipment and
software into Customer's computer system and reconfigure some aspects of the computer system itself. It is
possible that such activities might inadvertently result in the loss of programming important to Customer or
Customer's users; therefore, Customer hereby agrees to make appropriate system backup arrangements prior to
the installation and testing of Services. Customer further agrees that neither Speed Factory nor its
Technicians will be responsible for any loss of, or damage to, any information, programming, or other elements
of the Customer's computer system, or any breach or violation of any manufacturer's or other warranty relating
to Customer's computer which may occur as a result of installation, testing, or later service conducted by
Speed Factory or its Technicians. Customer also acknowledges that installation may also require inside wiring
at an additional hourly and/or material charge at the full discretion of the Speed Factory Technician in order
to complete the timely delivery of Services.
4. Equipment. Customer shall be responsible for obtaining and maintaining any equipment located on the
Customer's Premises to access, connect to, or use the Services. Customer's may purchase or lease (if this
option is available) the necessary connectivity equipment from Speed Factory, or alternatively, provide its
own equipment. In any case Customer shall be responsible for insuring that such equipment is compatible with
the Services provided by Speed Factory. Customer agrees that it will not abuse or otherwise damage Speed
Factory's equipment while it is in Customer's possession, that Customer and Customer's users will operate the
equipment according to manufacturer specifications, and will return the equipment in good condition (except
for deterioration from normal usage) to Speed Factory upon the termination of this Service Agreement.
5. Our Billing Policy. Customer shall pay the Fees set forth in the Sales Order and Services
Installation Form, as well as the costs of third party services or products, including increases thereto,
purchased by Speed Factory on Customer's behalf at Customer's request. The initial payment may include
nonrecurring installation and set-up charges including, but not limited to equipment, inside wiring, and
installation fees. Monthly Fees shall be invoiced at the beginning of each month during which the
Services are to be provided, or at the end of the month if the Services are usage-based, which shall be
determined in accordance with Speed Factory's customary method of calculation. Payments- Payments are
due net ten (10) days from billing date on Speed Factory's invoice and are subject to late charges at
Speed Factory's discretion thereafter, calculated at the lesser of 1.5% interest per month or the maximum
rate permitted by law. Speed Factory will, at its discretion, suspend service 20 days after due date on
bill or if balance due is not paid by beginning of next billing cycle. If suspension occurs, the entire
outstanding balance owed is due in full, whether past due or not, and a reconnect fee will apply. Speed
Factory may suspend performance or terminate this Agreement for late or non-payment of Fees and Customers
shall be liable of any attorney's or collection agency's fees incurred by Speed Factory in connection
therewith. Speed Factory shall provide Customer, at its request, with a schedule of any additional fees
for additional services not covered in the Sales Order Form. Some Services are based on the number of
nodes or PC's connected; therefore, Customer agrees not exceed those limitations without notifying Speed
Factory for a Service upgrade. Failure to comply may result in immediate termination without notice.
Subject to thirty- (30) days notice, Speed Factory may reclassify Customers' service levels, revise
product or Services descriptions, or modify published prices. If the parties fail to agree on a
reclassification or modification of Services or price, either party may terminate the Agreement without
liability therefor except for accrued Fees. Customer understands that monthly fees once paid are
non-refundable, and that a reasonable fee for processing unpaid checks or rejected credit cards will be
assessed at the discretion of Speed Factory.
6. Terms and Termination. The Agreement Term commences on the Effective Date and continues for one year
(or longer, per the Sales Order and Services Installation Form) from the commencement of Services billing.
The Term automatically renews for on a month-to-month period absent contrary written notice provided at least
thirty (30) days in advance. Termination for cause may occur upon: (a) unremediated material breach after
thirty days written notice; (b) Customer's failure to function as a going concern or operate in the ordinary
course; (c) assignment by Customer for the benefit of creditors; or (d) voluntary or involuntary bankruptcy
filing by or against Customer. Except where early termination occurs due to lack of agreement on new pricing
or Force Majeure, Section 13b, if Customer terminates this Agreement prior to the end of a Term, Customer
shall pay the amount Customer would otherwise have had to pay to Speed Factory over the remainder of the
Term, calculated based on the remaining number of months at a monthly rate based on the monthly average
billings during the Term. The cancellation fee also applies at Speed Factory's election upon its termination
of this Agreement for Customer's material breach, without any offset or mitigation of damages required
therefor. Further, a Customer who terminates the Services after signing and accepting the Sales Order and
Services Installation Form, but prior to the Services activation date will be charged up to $250.00 ($150 for Residential)
order cancellation fee. Customer agrees to pay any and all cancellation fees within ten (10) days of any specified
early termination event.
Disclaimer. Additional regulatory fees may apply and are subject to change without notice.
7. Restrictions. Subscribers of Individual ADSL Services agree that the Services are provided for
individual and not business use. Therefore, such Customer agrees not to use any servers, including but
not limited to Electronic Mail Servers, NAT Servers, DHCP Servers, and/or DNS Servers, in conjunction with
Individual Services. In the event any Individual Services Subscriber attempts to utilize a server on a
network, Speed Factory may, at its sole discretion, and without warning, increase the fees associated with
the Services, or terminate the Services entirely.
8. IP Addresses. IP addresses are not portable and are not assigned for independent administration or
distribution. Customer understands that IP assignments are not guaranteed, and may be modified as required
by Speed Factory and/or the American Registry for Internet Numbers (ARIN).
9. Acceptable Use and License. Customer shall not, nor shall it permit others to use the Services: (a) for
any unlawful, immoral, invasive, infringing, defamatory, fraudulent, or obscene purpose; (b) to send
unsolicited email of any kind, regardless of the content or nature of such messages; (c) to send any virus,
worm, Trojan horse, or harmful code or attachment; (d) to alter, steal, corrupt, disable, destroy, trespass,
or violate any security or encryption of any computer file, database, or network; (e) or in a manner which,
in Speed Factory's opinion, is inconsistent with the generally accepted rules of Internet etiquette and
conduct. (See Acceptable Use Policy Summary, Attachment B.) Customer further agrees that it shall not,
nor shall it permit others to: (i) alter, tamper with, adjust, repair, or circumvent any aspect of the
Services; or (ii) resell, pass-through, sublicense, rent, lease, timeshare, or re-brand the Services or to
otherwise provide the Services to any party not within Customer's enterprise and related personnel. If
Customer, or a third party through Customer, violates any of the foregoing prohibitions, Speed Factory may
immediately suspend the Services and/or terminate this Agreement without further liability or obligation to
Customer. Customer's rights to use the Services are non-exclusive, non-transferable, and subject to
compliance with the terms and conditions herein. All intellectual property and proprietary rights thereto,
including but not limited to any specifications, protocols, IP addresses, configurations, and routing data
related to the Services belong solely and exclusively to Speed Factory. FURTHER, SPEED FACTORY CAN RESTRICT
OR END CUSTOMER'S SERVICE OR THIS AGREEMENT WITHOUT NOTICE if Customer: (a) carries past due balances; (b)
makes materially false statements to Speed Factory; (c) interferes with Speed Factory's customer service or
any other business operations; (d) becomes insolvent or enters into bankruptcy; (e) breaches any part of this
Agreement; (f) misuses Services or knows of Services being misused by anyone for unlawful activity; or (g)
otherwise uses the Service in an inappropriate manner.
10. Warranty and Disclaimer. Subject to the limitations contained herein, Speed Factory warrants that
the Services will, in all material respects, conform to the requirements of the Services Description and Sales
Order Form, as well as to any other terms and conditions contained in the Agreement. Customer's sole and
exclusive remedy for breach of the above warranty or any claim related to the Services shall be repair or
replacement of the Services in accordance with the Services Description, Sales Order Form, or termination
pursuant to Section 5 above. WITH RESPECT TO THE SERVICES, ANY EQUIPMENT, AND/OR THE SUBJECT MATTER OF THIS
AGREEMENT, THE FOREGOING WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY,
INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE,
TITLE, AND NON-INFRINGEMENT. ALL SUCH WARRANTIES ARE HEREBY EXPRESSLY DISCLAIMED TO THE MAXIMUM ALLOWABLE
EXTENT.
11. Limitation of Liability. Under no circumstances shall Speed Factory be liable, either in contract,
tort, warranty, strict liability, negligence, or under any statute, regulation, or any other theory for: (a)
unauthorized access, alteration, theft, corruption, or destruction, of or to Customer's or its and user's
computer files, databases, network, transmission facilities, or Customer Premise Equipment; or (b) the content,
accuracy, or quality of the data transmitted through the Services. For any claim arising under or related to
the Services or this Agreement, Customer's damages or recovery shall be limited to those actually proven as
directly attributable to Speed Factory, subject to the following limitations: (i) Speed Factory shall not be
liable under any circumstances for any indirect, incidental, reliance, special, punitive, or consequential
damages, including but not limited to, lost profits, lost opportunities, or diminished stock price, even if
Speed Factory has been advised of the possibility of such damages; and (ii) Speed Factory shall in no event
be liable to Customer for an amount greater than the amount paid by Customer to Speed Factory for Services
during the twelve (12) months prior to notice of the claim of damage or loss.
12. Indemnity. Customer will indemnify and save Speed Factory harmless from and against all loss,
liability, damage, and expense, including reasonable attorneys fees, caused by Customer's officers,
employees, agents, vendors, or contractors arising from claims or demands; (a) for damages to property
or for injury or death to persons, including any disability, death or Worker's Compensation benefits;
(b) arising from data transmitted, received or stored on or over Speed Factory's network by or through
Customer in violation of the provisions of Section 9 above; (c) arising from Customer's violation of
the provisions of Section 4 above; or (d) for any damages or loss incurred directly by Speed Factory as
a result of a failure of any Customer-provided equipment installed within Speed Factory's facilities,
including, but not limited to, failures resulting in fire, electrical malfunction, and, heat and/or water
damage, even when such Customer-provided equipment was installed with the permission or assistance of
Speed Factory.
13. Miscellaneous. (a) Customer shall neither assign nor transfer his Agreement without Speed
Factory's prior written consent, Speed Factory may assign and transfer this Agreement to any parent
company, company under its or any common ownership or control, where ownership or control is represented
by ownership of at least fifty-percent of an entity's equity or voting securities or shares, or any
company which acquires all or substantially all of the stock or assets of Speed Factory. (b) Speed Factory
shall not be liable for any delay or failure in performance due to war, riots, embargoes, strikes,
casualties, accidents, fire, earthquake, flood, acts of God, supplier or vendor failure, outage or
malfunction of local or long-haul telecommunications services, utility outage or other occurrence beyond
Speed Factory's direct control (each, a "Force Majeure Event"). Speed Factory shall notify Customer of a
Force Majeure Event and if a Force Majeure Vent continues for more than 60 days, Speed Factory or Customer
may cancel this Agreement with no further liability as a result of such Event. (c) Provision of the
Services hereunder is subject to Speed Factory's continuing approval of Customer's credit-worthiness.
Customer shall furnish financial information as Speed Factory may, from time-to-time, reasonably request
to determine Customer's credit-worthiness. Such information shall be deemed Confidential Information. (d)
The parties shall attempt to resolve all disputes arising out of, or related to, this Agreement through
good-faith negotiations. Any disputes or claims arising out of, or relating to, this Agreement must be
brought within one year of the occurrence of any such dispute or accrual of any such claim. The
substantially prevailing party shall be entitled to its costs, including attorneys' fees, in connection
with any action arising from this Agreement.(e) Speed Factory and/or third parties may, from time to
time, send e-mail messages to Customer containing advertisements, promotions, etc. Speed Factory makes
no representation or warranty with respect to the content of any such e-mail messages or goods or
services that may be obtained in response to such messages. Customer agrees that Speed Factory shall not
have any liability whatsoever with respect thereto, nor shall any such e-mail messages amend the Terms and
Conditions herein. Additionally, Speed Factory's Web site contains links to Web sites owned and operated
by parties other than Speed Factory. Such links are provided for Customer convenience only. Speed
Factory does not control such Web sites and is not responsible for their contents or the accuracy thereof.
Speed Factory's inclusion of links to such Web sites does not imply any endorsement, implicit or otherwise,
of the material on such Web sites or any association with their operators.(f) This Agreement shall be
governed by the internal laws of the State of Georgia, as applied to contracts entered into in Georgia, by
and between its residents for exclusive performance therein. The parties hereby irrevocably consent to the
sole and exclusive jurisdiction of and venue in the district courts for the District of Georgia, Atlanta,
Georgia, or if federal subject matter jurisdiction does not exist, then in the courts of the State of Georgia,
located in Fulton County. (g) This Agreement is the entire and complete Agreement between the parties with
respect to the Services and subject matter hereof and supersedes any prior or contemporaneous agreements or
understandings between parties, whether written or oral, and may not be modified in any way unless by means
of written addendum, signed and dated by the duly authorized representatives. In the event of any conflict
between these Service Terms and Conditions and any of the Attachments, the Service Terms and Conditions shall
control unless expressly stated to the contrary. If any portion of this Agreement is found to be invalid or
unenforceable, the remaining provisions shall remain in effect and the parties shall immediately begin
negotiations to replace any invalid or unenforceable portions that are essential parts of this Agreement.