To All SpeedFactory Customers

On behalf of everyone at our Company, I'd like to apologize for any inconvenience that SpeedFactory's recent service outage may have caused you. Our service is now operational and your information remains secure. We accept full responsibility for what occurred and we are taking aggressive steps to ensure that it does not happen again.

• We greatly value your business, and we deeply regret the inconvenience that this service disruption may have caused you.
  
  
• We are investing in advanced redundant backup systems as well as conducting tests under high-stress scenarios to ensure that service outages do not reoccur in the future.
  
  
• In addition, we have already begun implementing new operational protocols to materially improve our inbound communications systems with a goal of ensuring proper and efficient call flow management on a 24/7 basis.
  
  
• In an attempt to compensate you for the inconvenience, all customers affected by this service disruption will receive one month of free service from SpeedFactory.
  
  
• We are also offering free installation and one month of free service to all customers who sign up for new services or upgrades at any time during the remainder of this month (April, 2008). This offer also applies to new customers.

Again, please accept our sincerest apology. We greatly appreciate your patience and support during this very trying time.

Sincerely,

Robert Ford

President and CEO
NextPhase Wireless, Inc.
(Parent company of SpeedFactory)

PLEASE CONTACT US AT: http://speedfactory.net/contact.php